These general terms and conditions govern the purchase of products, carried out remotely via a telematic network through the website by 

Crea 3D S.r.l. - via Don Primo Mazzolari, snc - 70037 Ruvo di Puglia (BA)

The purchase operations will be regulated by the provisions of Legislative Decree no. 185 of May 22, 1999, while privacy protection will be subject to the discipline of Legislative Decree 196/03.


1.1 The conditions set out in the preamble are an integral and essential part of this contract.

1.2 All contracts will be concluded directly by the consumer customer accessing the corresponding Internet site at, where the customer can, in fact, conclude the contract for the purchase of the desired product by carefully following the instructions and procedures provided.

1.3 These general terms of sale must be examined "online" by the customer, before completing the purchase procedure.

The forwarding of the order confirmation therefore implies total knowledge of the same and their full acceptance.


2.1 All sale prices of the products displayed and indicated within the website are to be understood exclusive of VAT.

2.2 It is necessary to make purchases for a minimum amount of 50€, VAT excluded, for the order to be validated.
The shipping of the ordered products will always be free.

2.3 The purchase contract is perfected through the exact compilation and the consent to purchase expressed through the adherence given "online".

2.4 The customer can pay for the ordered goods using the payment methods indicated "online" at the time of purchase.


3.1 Crea 3D S.r.l. will deliver to customers, at the address indicated at the time of the order, the selected and ordered products, with the methods provided for in the previous article, through couriers.


4.1 Crea 3D S.r.l. is not responsible for inconveniences attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from executing the contract on time.

4.2 Crea 3D S.r.l. is not responsible for any fraudulent and illicit use that third parties may make of credit cards, checks and other means of payment, at the time of payment for the purchased products. Crea 3D S.r.l., in fact, at no time during the purchase process is able to know the buyer's credit card number which, through a secure connection, is transmitted directly to the banking service operator.


5.1 Crea 3D S.r.l. markets high quality products. The manufacturers of these goods offer a guarantee whose minimum duration depends on the type of product purchased. The warranty starts from the day of purchase of the goods.


6.1 The purchaser is strictly forbidden to insert false, and/or invented, and/or fanciful data, in the registration procedure necessary to activate the process for the execution of this contract and the related further communications.

6.2 The Customer indemnifies Crea 3D S.r.l. from any responsibility deriving from the issuance of incorrect fiscal documents due to errors related to the data provided by the Customer, as the Customer himself is solely responsible for the correct insertion.


7.1 Pursuant to art. 64 of Legislative Decree no. 206 of September 6, 2005, the customer (physical person) can exercise the right of withdrawal, returning the good received and obtaining a refund of the price paid.

7.2 The consumer who, for any reason, does not consider himself satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 working days from the day of receipt of the purchased good. The right of withdrawal does not apply to professionals holding a VAT number.

7.3 All costs of returning the products are borne by the customer who, directly or through other means, will provide for the delivery of the same at the seller's domicile; all items must arrive in the same conditions of receipt, equipped with the original packaging and any manuals and/or instruction booklets that are part of the package and the original packaging; it is not allowed to return the goods in any other way.

7.4 To exercise the right of withdrawal, the customer must, within the above-mentioned term, send a registered letter with acknowledgment of receipt to Crea 3D S.r.l. - via Don Primo Mazzolari, snc - 70037 Ruvo di Puglia (BA).

7.5 Crea 3D S.r.l. will accept the returned goods, reserving the right to verify that the products have been returned in their original state and with their original packaging; in this case, it will forward the amount paid by the consumer for the purchase of the products.

7.6 The transport costs incurred for the delivery of the product to the customer and for any return to Crea 3D S.r.l. are not refundable.